28 July 2017
Qapla' is the startup that allows eCommerce to adapt to the high quality standards of big industry players like Amazon and to better manage shipping.
Thanks to Qapla', 15 thousand online sellers in Italy (market range from a few thousand to over 20 thousand shipments/month per operator) could take care internally and in a personalized way of aspects often neglected or delegated to third parties such as pre-shipment logistics, customer care and communication with the customer during and after shipment. The Qapla' platform allows to control, in an integrated way, the dispatches managed by different couriers, to manage quickly and effectively shipping problems, to optimize the pre- and post-shipment management and to build customer loyalty.
The project was born in 2013 after the request of an eCommerce company to give their customer care department a tool that would allow them to quickly check shipments on 3 different couriers and send clear messages to customers on the progress of delivery.
Starting from that first operational core, Qapla' has evolved, enriching its functionality and reaching 52 couriers managed.
Qapla' today counts 121 Premium customers including ePrice, GLS, Rajapack, Gioiapura and Top Farmacia; it allows you to monitor the shipments of 52 national and international couriers including Bartolini, SDA, UPS, TNT and DHL; it integrates with the main eCommerce platforms such as Magento, Prestashop, Shopify, Amazon, eBay.
Qapla' has some competitors both at national and international level.
The service offered by these players is mainly focused on pre-shipping services, while customer care and marketing and communication aspects are secondary and only optional.
In the first half of 2017, it handled 700 thousand shipments, +363% compared to the same period in 2016, aiming for 2.5 million by the end of the year and facing a European market worth 602 billion (2017).
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